The EOSC Helpdesk is centralised support service for users across multiple communities and e-infrastructures. It is the entry point and ticketing system/request tracker for issues concerning the available EOSC services. It implements incident and service request management and provides efficient communication channels between customers, users and providers of the IT resources and services.
Who is it for?
EOSC Marketplace users.
Why an EOSC Helpdesk?
To save a provider from having to create their own support schedules, licencing and configuring their own helpdesk solutions. Providers that already have a helpdesk can actually integrate their existing helpdesk within the EOSC Helpdesk.